FROM CULTURE CURIOUS to CULTURE CONDUCTRESS

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Transforming a passionate curiosity for people into a career in organizational culture.

Before I knew it was called culture, I was fortunate to direct a coworking space called CO+HOOTS. There I called it “community building” and I was passionate about bringing people together. My role included onboarding new members, facilitating member meetings, and hosting many community events. We put together a manifesto or credo,  developed “Cohootian” lingo, and a shared vision. I didn’t know it at the time but I was actively curating and co-creating our organizational culture. 

 Delivering Happiness Team All Hands Meeting, Las Vegas, 2013  

Delivering Happiness Team All Hands Meeting, Las Vegas, 2013  

Fast-forward three years later, I discovered Delivering Happiness (DH). Born as a book written by Tony Hsieh, CEO of Zappos.com, DH is a culture consultancy that guides organizations in building sustainable happy cultures. DH does this through the lens of the science of happiness and positive psychology and has worked with 300+ companies to date.

But the big question you may have is, what is organizational culture? and what's the link between culture and happiness? 

  • Culture is a hot topic. It was even Merriam-Webster’s word of the year in 2014. Organizational culture is defined as a system of shared assumptions, values, and beliefs, that contribute to the unique social and psychological environment of an organization. In other words it's "how we do things around here". At DH, we believe culture is a sum of all the interactions at your organization and it's not just about "what you do" (the task itself) but "how you do it" (the way in which you apply the company values to that task) that matters. 
  • There are many links between culture and happiness and happiness may not be your company's goal or the right word for the culture you're trying to create. We use happiness at DH because it's a basket word or meta word that has universal meaning. When we talk about happiness it's not just pleasure-seeking short-term happiness, it's deeper levels of happiness like passion and higher purpose. It also connects with 20 years of research in the science of happiness and positive psychology (free course from UC Berkeley on this!
  RAH “Random Act of Happiness”  #HappyHunt with C.Lai. at Life is Beautiful festival, Las Vegas  

RAH “Random Act of Happiness” #HappyHunt with C.Lai. at Life is Beautiful festival, Las Vegas  

In my four years working at DH, I feel like I got my Masters in Culture.  I went from not knowing what “organizational culture” was to heading up the culture team and while my degree isn’t accredited by any ivy-league University, my experience is lived.

The following is my three-part journey in how I turned culture into a career.

CULTURE CURIOUS > CULTURE CHAMPION > CULTURE CONDUCTRESS

I always wanted to be on the Culture Team. From the moment I started, I could see how the Culture Team set the tone for the organization as a collective. Even in a remote team, they kept us feeling connected to one another and to the higher purpose of the org. They oversaw our learning and development and kept us accountable to living our core values. While it wasn’t a full-time role, I saw how each team member was strategically placed and that they were the magical glue that held everything together in a meaningful and fun way. 

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The role & responsibilities of the Culture Team can vary dependent on the org but in general they oversee the growth and development of the org culture. They are the voice of the people and should be a balanced perspective of the whole. A few tactical ways the Culture Team oversaw our culture are the following:
  1. All Hands Calls (AHC) – Weekly team meetings remote or in-person for the whole team to come together, connect, and share updates for the week
  2. All Hands Meetings (AHM) - Quarterly or Biannual in-person or remote gatherings/strategic planning meetings to discuss the State of the Company and connect in a meaningful way.
  3. Employee Lifecycle – Recruiting, Hiring, Onboarding, Coaching, and Off-boarding
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At first I was CULTURE CURIOUS, simply eager to learn more and excited my company put such a high emphasis on culture.

CULTURE CURIOUS

  • Participation – volunteers, supports, raises hand on an as-asked basis
  • Interest – curious, listens, asks Culture Team questions 
  • Involvement – more of an enthusiastic beginner, eager learner, minor contributor, not a leader 
 RAH’s “Random Acts of Happiness” on International Day of Happiness 3/20 in SF

RAH’s “Random Acts of Happiness” on International Day of Happiness 3/20 in SF

Next, I became a CULTURE CHAMPION, someone who really takes initiative and lives the culture as defined by the Values & Behaviors set by the org. Again, it’s not just what you do, it’s the way you do it that matters most. 

CULTURE CHAMPION

  • Participation – High, completes all-culture related requests, often volunteers or raises hand first
  • Interest – High – asks lots of questions, eager, enthusiastic
  • Involvement – supports/helps Culture Lead voluntarily and may begin to co-facilitate sections or entire culture initiatives like Team All Hands Calls
 The DH team  All Hands Meeting  2015

The DH team All Hands Meeting 2015

After three years of raising my hand and helping out, I was invited to become Culture Lead where I got to oversee and facilitate culture development. This was exciting for me because there were many ideas I had for how we might strengthen our culture incl. building a solid Communication & Accountability pact, increasing the effectiveness of our All Hands Calls, and creating more empathy and understanding for each persons roles & goals.

CULTURE CONDUCTOR/CONDUCTRESS

  • Participation – is able to balance participation with facilitation/space-holding for group discussion 
  • Interest – Passionate, on the pulse, in the know, very present with the business and culture 360’ overall
  • Involvement – Facilitates Team All Hands Calls, All Hands Meetings, and oversees the Employee Lifecycle (Recruiting, Onboarding, Learning & Development aka Talent Development, Rewards & Recognition, and Offboarfing) with support from the team
 Co-facilitating a 3 day Culture Bootcamp at Zappos HQ in Las Vegas

Co-facilitating a 3 day Culture Bootcamp at Zappos HQ in Las Vegas

After four years of this work, what I've discovered is that "People and Culture" is an entire field and that there is a whole world of learning to be had. Additionally, as we shift into a new paradigm of greater consciousness and awareness as a species, my sense is developing our emotional intelligence and rebuilding organizations with humanity at the center is more important than ever.

 Co-facilitating a workshop on "Real to Ideal Culture" at  Culture Summit SF  in 2017

Co-facilitating a workshop on "Real to Ideal Culture" at Culture Summit SF in 2017

Today, my role has evolved even further into Culture Coachsultant where I serve as a facilitator and guide providing coaching and consulting to clients around the world ranging from healthcare organizations in the U.S. to education centers in Vietnam.

 Co-facilitating a lunch & learn on  Culture for Startups  at Galvanize in San Francisco in 2016. 

Co-facilitating a lunch & learn on Culture for Startups at Galvanize in San Francisco in 2016. 

What we say at DH is culture is a journey and it certainly has been for me. What I love most about this work is it continues to unfold and reveal itself in new ways. Every organization has a unique culture DNA and I love helping them to bring that to life.

If you’re interested in this field or are curious how you might create culture change at your org, here is a healthy stack of resources for you to get started. If you have others to share, please comment or send over. 

  All Hands Call Slide Template  – a compilation of best practices to facilitate culture building.

All Hands Call Slide Template – a compilation of best practices to facilitate culture building.

  1. Delivering Happiness resources:
    1. All Hands Call How-To-Guide – a compilation of best practices to facilitate culture building for remote teams.
    2. DH blog - latest on the intersection of culture and happiness
    3. DH video interview with CEO, Jenn Lim
  2. Culture Communities: 
  3. Consulting organizations committed to this work:
  4. Recommended Books & Resiources:
    1. Reinventing Organizations - by Frederick Laloux
    2. Delivering Happiness - The Path to Profits, Passion, and Purpose by Tony Hsieh
    3. Callings - Finding and Following an Authentic Life by Gregg Levoy
    4. ROI of Culture video by Maia Josebachvilli, VP of People at Greenhouse
    5. Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization
 Co-leading  Culture Builder Bootcamp  with our airstream at Airbnb HQ in San Francisco in 2016. 

Co-leading Culture Builder Bootcamp with our airstream at Airbnb HQ in San Francisco in 2016. 

Culture is a journey, here's to yours!

With gratitude,

Kelsey Lotus Wong

Culture Conductress & Coachsultant

To learn more about the People & Culture field or to discuss bringing DH in to your organization, email me: kelsey@deliveringhappiness.com